For pieces in stock and shown on our website: If you change your mind about a piece you buy from our website, you may return it within 14 days, at your cost, for a refund of the cost of the piece less our original shipping cost to you, provided it is in re-saleable condition. This is important to note, because we take great care to pack our pieces when despatching to avoid damage. If a piece is damaged when being returned to us we reserve the right to reduce the refund by the cost of the repairs needed. We may make an admin charge where a credit or debit card is used in this case, to cover the card merchant fees. This will be no more than 5% of the order value less delivery. For pieces made for you on special commission: At the start of the design process we will ask you for a deposit – usually 15-25% of the overall quoted price. This is to cover us for the time spent in design to make your unique piece. If you cancel your order after design has begun, we reserve the right to retain your deposit. Because we won’t be able to sell your finished piece to anyone else, we can’t offer a returns facility on special commissions. If you are unhappy with the piece in some way, please contact us so we can try to resolve the problem. Our promise We want you to be happy with your piece. We love looking at the pieces we make for ourselves and we want you to enjoy the same pleasure. If there’s any sort of problem with your piece, or it gets damaged, we’ll do everything practical and reasonable to rectify. If you like what we’ve made for you, please tell your friends. If you’re not happy, tell us.

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