For items that are in stock at time of ordering:

We will despatch your order by post or courier, suitably packed, including appropriate insurance for the value of the item.
For stock items to addresses within mainland UK, we will despatch within 7 working days.
If time is tight and you need a very quick delivery, contact us to discuss how we can help.

International orders may take a little longer.
Please contact us for information on overseas charges and deliveries.

For items that are made to order:

We will advise our estimated time to make and deliver on receipt of your order.
If this time is not acceptable to you, provided no work has begun or materials purchased, no payment will be due. This only applies to designs on our website that are out of stock at the time you wish to order. If you have made payment via our online facility and we cannot fulfill your order within an acceptable time, we will fully refund your payment.

If a deposit has been made to cover design work for a special commission that is not a design we show on our website , this deposit will be retained by us.
We will advise the expected delivery date for special commissions when you order, and before we accept your deposit payment.

Scale of delivery charges:

Item value up to £100
Delivery, packing & insurance charge £8

Item or shipment value from £101 to £250
Delivery, packing & insurance charge £15

Items or shipment value over £250
Delivery, packing & insurance free

Please remember that our items can be fragile and the charges shown include suitable packaging to ensure your piece arrives safely!